Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@rasjewelry.com.
- All
- General Questions
- Shopping Questions
- Payment Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General Questions
We prepare your orders in 2-3 days and shipping takes 4-5 business days. This means your estimated delivery day, changing around 7-10 days all around the world.
We calculate all product diameters for every product. You can find all measurements in the description as grams, inch, and cm. Also, you can always look at reviews photos! We have a lot of customers and photo reviews for almost every product. We’re updating the listing photos too.
We have so many customers which get problems with size wrongs. We’re helping you with the exchange process. It has shipping costs. Usually, we recommend that you resend us with USPS. After we receive your parcel, your new process is going to start.
Our 925K Sterling Silver products are very durable! That’s why you can be sure about the quality. But we don’t recommend using showers, swimming or gym for long time use. But “plated” collections are so much more sensitive than oxidized silver products. You should be careful when you use it, it can be damaged easily.
You can use a medium toothbrush to clean it, but remember to be gentle!
We’ve size chart photos and you can find them online too, but the best way for measuring your finger size is a local jewelry shop. If you have a jewelry shop in your town, learning from specialists probably will be best!
FEDEX-DHL-UPS
Shopping Questions
You can easily order by following the steps below.
Yes, we have wholesale sales. For this, you can contact us via our WhatsApp line. Our WhatsApp number: +905392151763
You can order without becoming a member. To do this, simply add the products you want to buy from the product pages to the cart and click 'Continue Without Membership' on the screen that appears in the 'Complete Order' step. Without being a member, you can follow the information about your order from the e-mail address you shared during the order. We recommend that you order as a member in order to access information about your orders.
As Ras Jewelry, we always strive to provide an error-free and 100% safe shopping experience, but sometimes you may encounter some technical errors while completing your shopping. In such cases, we recommend that you contact us so that we can assist you as soon as possible. You can reach us via our contact page.
Payment Questions
Yes, you are completely safe. rasjewelry.com has the green bar (home SSL) application, which is the highest security system. The best SSL Certificate is used, which ensures the security of the information transmitted with 128 bit encryption. Your card information cannot be seen by third parties during the payment step. You can also make your payment transactions with PayTr assurance. 3D Secure system is used in all transactions. 3D Secure is an authentication system developed by card companies to ensure the security of online shopping.
Visa, Mastercard, American Express